Shipping & Regional Logistics Policy
Delivery Coverage: Kenya, Uganda, Tanzania & Rwanda
1. Delivery Zones & Timelines
- Nairobi Metropolitan & Environs: Same-day or Next-day dispatch.
- Other Kenya Counties (Mombasa, Kisumu, Nakuru, Eldoret, etc.): 24–48 hours.
- Regional East Africa (Kampala, Dar es Salaam, Kigali): 3–5 business days via regional freight partners.
2. Free Freight Offer
Wholesale hardware orders exceeding KSh 50,000 qualify for free doorstep delivery within primary commercial zones.
3. Order Tracking & Proof of Delivery
Every dispatch receives a live courier tracking number (`TL-TRK-...`) and mobile SMS updates upon shipment and arrival.